"Error Communicating with engine" Error

Use the forum to ask questions about how to play Digital Diamond Baseball

"Error Communicating with engine" Error

Postby DDBBAdmin » Fri Feb 02, 2018 7:19 pm

Some customers have been experiencing an "Error Communicating with engine" error when attempting to open a library. This error is caused by the new (as of Oct 2017) "Controlled folder access" feature of Windows Defender. If "Controlled folder access" is ON, Defender will deny Digital Diamond Baseball access to your Documents folder. To see if this is a problem on your machine, follow these steps:

  • Type "Windows Defender Settings" in the search bar next to the start menu.
  • Click on “Windows Defender Settings”
  • Click on "Open Windows Defender Security Center”.
  • Click on "Virus & Threat Protection".
  • Click on "Virus & Threat Protection Settings".
  • Scroll down and see if "Controlled folder access” is turned ON. If it is, then this is the cause of the error. See the image below for a screen shot.

Image

You can fix this by turning "Controlled folder access" OFF. If you have any questions, do not hesitate to contact customer support.
Cheers,
DDBBAdmin
User avatar
DDBBAdmin
Site Admin
 
Posts: 2904
Joined: Wed Feb 02, 2011 7:19 pm

Return to Support

Who is online

Users browsing this forum: No registered users and 1 guest